Cancelling Annual Subscription: Your annual renewal subscription will continue unless you complete the program, cancel your subscription, or ISAN terminates it. To cancel your automatic subscription, go to Subscription & Billing settings in your account and click Cancel on your active enrolment. To avoid being billed for the next annual fee, you must cancel your annual subscription the day before your next billing date. If you cancel your annual subscription from an online and/or blended learning course, you will have full access until the end of the current period. No refund is provided for the remaining days of the month in which you cancel. After cancellation, you will have limited access to the course materials. If you cancel during a free trial, you may lose immediate access. If you complete the program before your next Billing Date, you will not be billed for the next annual fee. Limited access to course materials will continue after program completion.
Cancelling Course-Based Payments: Users enrolling in course-based offerings have a two (2) day cancellation period starting from the first date of the online and/or blended learning course. To cancel and request a full refund, go to Subscription & Billing settings in your account and click on your Active enrolment. Fees paid for course-based programs are non-refundable for the term, except as required by law or contractual obligations.
Refund Policy: Except as stated above for each form of enrolment or payment method, ISAN does not offer refunds on any fees and charges related to your purchase. This includes partially used or unused periods for which you have already paid, regardless of the payment method. Refunds are not guaranteed for lack of usage or dissatisfaction. Upon termination of your subscription, you will not be charged future annual fees, but no refund will be issued for the most recently (or previously) charged fees. If you cancel and subsequently re-enroll, you are not entitled to an additional refund period. Only one refund is permitted per user per online and/or blended learning course.
Price Changes: ISAN reserves the right to modify, terminate, or amend the fees and features associated with your subscription. If changes are made, and you are notified in advance, your continued use of ISAN and the online and/or blended learning course constitutes acceptance of the changes. You may terminate your subscription if you do not wish to continue with the new fees or features.
Credit Card Billing: Credit card payments are processed by third-party payment processors. By agreeing to the Terms of Use, you are bound by the Third-Party Payment Processor's Terms of Service. Failure to pay fees or provide accurate payment information may result in termination or suspension of access to the online and/or blended learning course.
Taxes: When purchasing any online and/or blended learning course or other service or product from ISAN, you agree to pay the applicable fee and all applicable taxes. ISAN calculates estimated taxes at checkout, and you may be responsible for the final total. Taxes are based on the billing information provided at the time of purchase. You authorize ISAN to modify and charge any owed taxes upon confirming the tax rate. In cases where GST/VAT collection is required, it will be calculated and added at checkout. You agree to indemnify and hold ISAN harmless against any claims by tax authorities for underpayment of taxes, including GST/VAT and related penalties and interest.
Feedback and Communication: Following the cancellation request, ISAN may contact you via email or arrange a call to obtain feedback and understand your needs and preferences. However, your original cancellation request date will be used to determine refund eligibility, and participation in such communications is not mandatory for cancellation completion.